How Do I…
Make An Appointment?

Consultations with the doctors, the practice nurses and attached health professionals are by appointment only. Appointments can be made either by telephoning your surgery, or by calling at the surgery in person. For routine doctors’ appointments, please call reception in good time to enable us to offer you an appointment at a time suitable for you with the doctor of your choice.

Appointments are for 10 minutes and for one person only. If you have a number of problems please make a double appointment. If you cannot keep an appointment, please let us know; a wasted appointment means a longer wait for others.

If you feel you need to be seen urgently outline of your problem, and your contact details will be taken by the receptionist. A Screening Nurse will call you back to enable you to access the most appropriate clinical support. Please ring as early as possible.

If the doctor refers you for an outpatient appointment this may be booked at a time and date of your choosing. This is known as the ‘Choose and Book’ system.


In life-threatening emergencies such as severe bleeding, collapse,
unconsciousness or acute chest pains, please telephone 999
for an ambulance before you call the surgery.

How Do I..
Obtain A Home Visit?

Patients whose illness prevents them from attending the surgery can be visited in their homes. Visits should be arranged by phoning the surgery before 10.00am. Please be ready to give the receptionist your name, address, telephone number, age and brief details of what is wrong.

Please remember that we can see several people at the surgery in the time it takes to do a home visit – so please do not request a visit for convenience or lack of transport.

How Do I..
Obtain Test Results?

Most tests (blood tests, ECG, X-rays, smears) are done either in the surgery, at the Swaffham Community Hospital or at the Queen Elizabeth Hospital, King’s Lynn.

Please bring samples to the surgery before 11.30am as they are sent to the hospital at 12 noon.

The results of different tests take varying lengths of time to come back. Please telephone reception for results between 2.30 and 4.00pm. To maintain confidentiality, results will only be given to the patient concerned or, if under 16 years, a parent or guardian.

How Do I….
Change My Contact Details?

If you change your address or telephone number, please notify reception and complete the necessary form. If you change your name you will be asked to provide proof of your new name by producing a copy of your marriage certificate or Deed Poll certificate.

SMS Appointment reminders

The surgery offers a text messaging reminder service to all patients.  It enables us to send out appointment booking details and reminders direct to your mobile.  You will need to consent for this service, this can be done at the Practice or you can download the consent form below.

SMS leaflet 2017 – Click for further details

Consent Form – SMS Messaging– Download our consent form here.