Appointments

How do I make an appointment?

Make an appointment by visiting our Consulting Room.

Consultations with the doctors, the practice nurses and attached health professionals are by appointment only. Appointments can be made online, by telephoning or by calling at the surgery in person. For routine doctors appointments, please request an appointment in good time to enable us to offer you an appointment at a time suitable for you, with the doctor of your choice.

Appointments are for 10 minutes and for one person only. If you have a number of problems, please make a double appointment. If you cannot keep an appointment, please let us know. A wasted appointment means a longer wait for others.

If you feel you need to be seen urgently, outline your problem and your contact details will be taken by the receptionist. A screening nurse will call you back to triage your request enabling you to access the most appropriate clinical support. Please contact us as early as possible.

If the doctor refers you for an outpatient appointment, this may be booked at a time and date of your choosing. This is known as the NHS e-referral system.

Medical emergencies

In life threatening emergencies such as severe bleeding, collapse, unconsciousness or acute chest pains, please telephone 999 for an ambulance before you call the surgery.

Evening and weekend appointments

Improved access appointments

As part of a collaboration with other practices in our locality, if you cannot get an appointment at our practice and you are unable to wait, then a number of early evening and Saturday morning appointments are now being made available at a “hub practice” in West Norfolk.

Please note that this will not be with your regular GP and would be at a different practice.

See our page for more information on improved access appointments.

SMS messaging service (MJOG)

The surgery offers a text messaging service to all patients. If we have your mobile number on record we will use this to send you appointment reminders and health information. It enables us to send out important informatio direct to your mobile.

To make better use of the service you can also download the MJOG Smart App. For more details please see the MJOG website.

If you do not wish to receive reminders please let the reception team know that you wish to opt out. You can opt out at anytime.